THE VINTAGE EDIT - SHIPPING

Secure door to door shipping

Shipping is out of London, UK via DHL courier, and is free. We can ship your item to whatever address you designate, but you must be able to sign for the package.
If you are shipping within Greater London we may be able to offer same day courier services, you can request this by emailing sales@byalona.com.

We cannot deliver to P.O. Boxes, or to APO/FPO addresses.

We ship to any destination on the globe. International shoppers are required to pay customs charges, as well as any associated import tax, VAT, or duties. These additional fees will vary according to country. Those interested are welcome to contact their local customs office for pricing estimates. We will include a copy of the invoice with every purchase, and each country will determine applicable fees from there. 


Date of Shipment 
Orders are shipped from Monday to Friday with hours 10:00 - 18:00. Orders placed over the weekend will be processed on next Monday morning. 
Please note that on occasion we may request ID to verify payment. This check may cause some delay in shipping your order.

For items that are in stock, orders are shipped the first working day following the day the order was placed, subject to confirmation of availability of goods and payment verification.

In all cases BYALONA.COM reserves the right to postpone delivery in the event of force majeure.


Order Delivery 
All customers who make an order establishing a business relationship with BYALONA.COM and therefore undertake to accept delivery of your package. If for any reason the customer refuses delivery of the shipment or requires the return to sender, any shipping costs charged to BYALONA.COM will be deducted from any refund due to the customer.

Shipment insurance 
The shipments are insured against theft and accidental damage for free. Once the consignment arrives at the destination, the insurance will it lose its validity.

Products and Images Online 
BYALONA.COM disclaims any responsibility for the possibility that, due to a particular configuration of the computer used by the customer or a malfunction, the colors of the products displayed on the site appear to be slightly different from the original ones. 
The BYALONA.COM images contained on the site are of Alona Ltd. properties. Any use of these images, not authorised by a written consent of Alona Ltd., will be prosecuted according to law.

 

 

We will send an email notification with tracking information once your package has shipped. You can also contact us anytime to receive shipment information at sales@byalona.com.

 

REFUND POLICY

We understand that buying a luxury item sight-unseen can be scary. We also understand that having something on is different than seeing it online. While we hope that you’ll love your new VINTAGE EDIT piece, we also understand that returns are sometimes unavoidable. 

 

RETURNING AN ITEM IS EASY...

  • Contact us within 14 days from original date of shipment to request an RA (Returns Authorisation). Email us at sales@byalona.com. 

  • Once we’ve issued you the RA, we will e-mail you return shipping instructions to ensure the package gets safely back to our facility. The item must be back to our facility within 7 days from receiving the RA. Items must include all packaging materials, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, and accessories included in the original package.

  • Once the item and all included accessories are in our facility, please allow us up to 10 business days to process your refund.

  • Provided that you’ve met the above deadlines and standards we’ll refund your money back in full.

 

Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. You have up to 30 days for an exchange. If there is a problem with your item you must notify us within 7 days of the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PLEASE READ CAREFULLY, AS NOT ALL ITEMS MAY BE RETURNABLE.

Items that are non-returnable:

  • Any items that has been altered or is not in substantially the same condition as it was at the time of purchase. This includes blemishes, mechanical tampering, scratches, dings, or any indication that the item has been worn by you or resized in any manner.
  • Gift cards
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Any item that is returned more than 14 days after delivery.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sale@byalona.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Additional FAQs

What is the date of shipment?

The date of shipment is determined by the date DHL picks the item up at our location. You will receive an e-mail on the date of shipment informing you of the tracking number for your package.

What is an RA? 

An RA, or Return Authorisation, is used to help us track our orders and protect against fraudulent returns.

Why do I need to request an RA?

We want to guide you through the return process and answer any questions you might have. We also want to eliminate the possibility of you sending back an item that is not returnable. 

Why does the RA have to be requested within 14 days? 

THE VINTAGE EDIT sells unique individual items which are difficult to source. We also keep that item online until the return period is over so we have a time frame to let other customers know whether the piece is being returned. 

Why does the item need to be returned within 7 days from receiving the RA?
If an item is listed as being returned, it will be pending as re-stock for 7 days so customers will know when they can purchase it.

 

 

BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT WE MAY REFUSE YOUR RETURN FOR FAILING TO COMPLY WITH THIS RETURN POLICY.