FREE UK SHIPPING, AND FREE WORLDWIDE SHIPPING FOR ORDERS OVER £95!

Terms and Conditions

Use of this website is subject to the following Terms and Conditions. ALONA holds the right to revise these terms by updating those terms stated herein. We do encourage website browsers to read these terms as use of the website is deemed acceptance of the terms.

PURCHASING INFORMATION
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and ALONA will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by ALONA. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ALONA, we will not be liable for any delay or non-delivery.

We take care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

DELIVERY INFORMATION
As soon as an order is made and the payment has been received and authorized, we aim to ship your order as soon as possible. Please note that we are stating the estimated delivery time, and ALONA cannot be held accountable for any third party delays.All transactions are processed in GBP (Pounds Sterling). Orders are shipped Monday to Friday, not including any national holidays. If you have ordered after 2pm on a Friday your order will be shipped on the Monday.

Orders can be tracked HERE

 UK
Standard delivery:  2-4 working days - FREE 
Priority delivery: Next Day if ordered before 2pm and subject to availability - £5.00 (Royal Mail Special Delivery- signature required)
 You will be provided with the tracking number by email.

If no one is available to receive your item, a card will be left offering you the option to have the item delivered on a different date or collected from your local post office.

We try our best to deliver your item(s) within 7 days but as many of our pieces are made to order, it sometimes may take a bit longer. If you need your items by a specific date please email us at queries@byalona.com.
 

Europe & International
Standard International shipping:
Royal Mail International Signed For: 7-14 days - £8.00 (free if your order value is £95.00 or over)
Priority international shipping:
DPD or DHL Express: 1- 3 days - £12.00 (please provide a relevant telephone number)
*These are estimated shipping times - we cannot control items that may be stuck in customs*

All deliveries are insured and require a signature upon receipt. You will be provided with the tracking number by email.

If no one is available to receive your item, a card will be left offering you the option to have the item delivered on a different date. 

Please note that any additional fees, duty and custom taxes in the country of destination are your responsibility. Customers are advised to check this prior to placing an order with us.

We try our best to deliver your item(s) within 9 days for European countries and within 2 weeks for international deliveries, but as our pieces are made to order, it sometimes may take a bit longer. If you need your items by a specific date please email us at sales@byalona.com.

Late and lost delays

Items cannot be replaced before they are classified as lost items by the Royal Mail services. That is 20 working days for UK and 30 working days for international deliveries after the dispatch date.

On international deliveries, your parcel is usually handled by more than one courier service. Hence when parcels are sent abroad, the actual delivery of your parcel will be their responsibility. Often delays of up to 10 days are caused by customs checks.

Parcels that are tracked as being delivered but not received by the customer (This may happen if you have provided us with your work address, where a colleague within your company or someone else has signed for). In these cases you will need to obtain a proof of delivery certificate from the Royal Mail by filling their signature request form.  Please note that ALONA does not refund nor replace items that are tracked as being delivered. For such reasons we recommend that you provide us with your home address for all deliveries.

Packaging
You will receive your jewellery in a Alona logo pouch and a Alona logo gift box.

 

REFUNDS AND RETURNS

Should you wish to return your item for an exchange or refund you must notify sales@byalona.com within 28 days of receiving your item and include your order number in all correspondence. The item must but not be worn and returned in all original packaging. Please note we do not offer paid return shipping labels at this time.

SALE ITEMS

Any items purchased on sale can only be returned for a store credit.

 


INTELLECTUAL PROPERTY RIGHTS
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including ALONA Software and all HTML and other code contained in this Website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by ALONA and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
 
CONTENT
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. ALONA tries to ensure that the information on this website is accurate and complete. ALONA does not promise that ALONA'S Content is accurate, error-free. ALONA does not promise that the functional aspects of the Website or ALONA Content will be error-free or that this Website, ALONA Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up-to-date virus checking software installed.
 
NO COMMERCIAL USE
This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Website. You may not use this Website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
 
YOUR USAGE OF THE WEBSITE
You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Website on a temporary or permanent basis.
 
DISCLAIMER OF LIABILITY
ALONA shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company's personal information or material and information transmitted over our system. In particular, neither BEX ROX Limited nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
 
THIRD PARTY SITES
We may include hyperlinks on this Website to other websites or resources operated by parties other than Byalona.com. ALONA has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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